Cases overview
Case pipeline
Top case drivers
Last 30 days
0cases
Case health
Rolling, across every open case
Support insights
Opened today
0Inside SLA
0Hours on open cases
0Opened vs resolved
Last 14 days, today live
Opened 0Resolved 0
Workload
Open steps per person, across every case. Press a person to open their busiest case.
Cases by team
Where each team’s cases sit right now
Customer journey
Drag a person from the crew onto any open step, or press a step’s avatar to assign it. Press the round button on a step to mark it done.
Suggested knowledge
Ranked by how closely each article matches this case
| Pinned | Article | Match | Status | Updated | Owner |
|---|
Steps by state
Bubble area follows the count
0Done
0In hand
0Unassigned